myHanse - Hanse Yachts Owners Forum: Leaking windos !

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Yeoman
Hanse Staff

Joined: 31 May 2007
Online Status: Offline
Posts: 70

Posted: 23 April 2010 at 10:45

Hanse in the Uk did not know of Mr Fabbri's problems and have contacted him to offer a solution

There are some windows on some boats affected by a breakdown either of the adhesive or the primer, but it is not all windows and it is not all boats.

The factory are aware of the problem and have researched and proved a solution involving different adhesives for dealers all over the world to implement

This problem is not unique to Hanse and several major boat builders have had to find solutions, mostly along the same lines.

Hanse in the UK have responded immediately to every case that has been brought to their attention, have already fixed many boats and have in place a programme to cope with any new cases

Anybody detecting signs of detachment of their windows should contact their local dealer or distributor who will offer the factory supported solution whether the boat is within its warranty period or not.

Although the solution is seen as a permanent one, the current range of Hanse have similar style of windows but with a different and more conservative method of fixing.

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Henrik84
Commadore

Joined: 27 December 2009
Online Status: Online
Posts: 381

Posted: 23 April 2010 at 11:07

Of all things I have heard about Hanse UK dealer, they must be the best dealer of all dealers in the world.

Be happy if you live in the UK.

Best regards
Henrik R.
S/Y LaRey - Hanse 320 #430

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Windsurfer
Captain
Captain

Joined: 07 April 2010
Location: Russian Federation
Online Status: Offline
Posts: 190

Posted: 23 April 2010 at 14:22

yeah...great customer service in UK, but how about Russia??? Seems like i'm on my own???

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JohnA
Lieutenant

Joined: 24 October 2009
Online Status: Offline
Posts: 30

Posted: 25 April 2010 at 20:38

Credit where credit is due.

Nothing is perfect and sometimes in manufacturing, things do go wrong. The measure of a good dealer is how they perform after something has gone wrong. We are lucky in the UK to have someone like Peter Thomas and his team. My experience is that if something goes wrong following delivery/commissioning, the Hanse UK team do something positive very quickly, and so the annoyance of something being wrong is soothed by good after sales service.

It is a shame that, from reading of other owners experiences in other countries, it appears that the UK seems to be mainly alone in this experience and this is not good at all. Hanse needs to be made aware of this problem otherwise the boat builder will attract a poor reputation which may be due to poor after sales service due to dealer problems, rather than poor boat building. Having said that it must be very annoying to have leaks around such fundamental items as windows.

A quick look around the Hanse yachts in my marina shows several different methods of window design, and some of them do not look to be very effective. The best appear to be the obvious mechanical fixed windows which rely upon a proper window frame. The Hanse 350 near to my 320 is not very old yet I noticed a couple of weeks ago that the port side saloon windows were literally delaminating from the side of the saloon so badly that they seemed in danger of falling off. A word with the marina managers resulted in a quick temporary repair with duck tape which is now completely sticking the window glass to the side of the coach work - not good at all!

I hope that all you owners outside the UK can get satisfaction!

Regards,

JohnA

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Windsurfer
Captain
Captain

Joined: 07 April 2010
Location: Russian Federation
Online Status: Offline
Posts: 190

Posted: 26 April 2010 at 08:34

Not good at all to say the least...my boat is duct taped all around at the moment...still waiting for a dealer to react somehow...however it seems like their only response will be..."the boat is not under warranty anymore"...

Or hopefully they will simply reglue the windows and the windows will fall off after a season again...

This really amazes me to realise that more than 50% of all hatches and windows on the boat are leaking...this is...all saloon windows port and starboard, saloon hatch is severly leaking right on the table, aft cabin window is somehow leaking as well (the wood panel around it is ruined)

Ok and what else is left to start leaking??? I guess i should have looked to buy an older boat that wouldn't leak....

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nickfabbri
Commander

Joined: 21 April 2008
Online Status: Offline
Posts: 120

Posted: 26 April 2010 at 19:06

Just to confirm; Hanse Uk were unaware of the problem with my windows and did contact me within 2 hours of my initial post on this thread. For that i am extremely grateful

Nick71

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bjoris
Captain
Captain

Joined: 11 August 2007
Location: Norway
Online Status: Offline
Posts: 261

Posted: 27 April 2010 at 23:14

I had my windows refitted last year, by Hanse themself. Now one of them are leakage again when heavy rain, but it looks like the windows have not come off this time so I hope it is just a fault with the sika around the window.

Last year Hanse showed me how you could discover if the windows vere about to come of, using a flashlight on the outside where it is clued you could then easily see air in the clude aireas... This time I can not see any air so I still hope it is just the sealant, but I am afraid this will not last for many years, and Hanse have confirmed to me that the new solutions on the new boats is not possible to fit on older modells...

Now Hanses repteam are in the west of Norway so they will be in my boat shortly, there are some work for them, both windows in the two aftcabins are also leaking, also the front hatch, and now I have even a mistorious leakage in the front of the boat... It sin simply not good

Edited by bjoris - 27 April 2010 at 23:26

H350#118
www.bjoris.blogspot.com

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Yemanja
Commander

Joined: 20 April 2008
Location: Netherlands
Online Status: Offline
Posts: 83

Posted: 25 May 2010 at 21:02

Our windows started to leak after only one season. We also used ducktape to solve the problem. After a few months they repaired the windows in Workum, but damaged the inside strips of the windows and did not replaces them. I keep the blinds closed, so you can't see it. At least no more leakage.

Hanse 320 #151

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Henrik84
Commadore

Joined: 27 December 2009
Online Status: Online
Posts: 381

Posted: 26 May 2010 at 18:42

My windows leaked already after 1 day so one season is long time for me.

Best regards
Henrik R.
S/Y LaRey - Hanse 320 #430

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Raptor
Lieutenant Commander

Joined: 28 August 2009
Online Status: Offline
Posts: 66

Posted: 01 June 2010 at 07:19

Henrik,

Have Hanse repaired your leaking windows yet?

If they stopped the leaks, what did they do to the Lewmar portlights?

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320
myHanse - Hanse Yachts Owners Forum : Hints and Tips : 320

Author	Message
Yeoman Hanse Staff Joined: 31 May 2007 Online Status: Offline Posts: 70	Posted: 23 April 2010 at 10:45
	Hanse in the Uk did not know of Mr Fabbri's problems and have contacted him to offer a solution There are some windows on some boats affected by a breakdown either of the adhesive or the primer, but it is not all windows and it is not all boats. The factory are aware of the problem and have researched and proved a solution involving different adhesives for dealers all over the world to implement This problem is not unique to Hanse and several major boat builders have had to find solutions, mostly along the same lines. Hanse in the UK have responded immediately to every case that has been brought to their attention, have already fixed many boats and have in place a programme to cope with any new cases Anybody detecting signs of detachment of their windows should contact their local dealer or distributor who will offer the factory supported solution whether the boat is within its warranty period or not. Although the solution is seen as a permanent one, the current range of Hanse have similar style of windows but with a different and more conservative method of fixing.
	IP Logged

Henrik84 Commadore Joined: 27 December 2009 Online Status: Online Posts: 381	Posted: 23 April 2010 at 11:07
	Of all things I have heard about Hanse UK dealer, they must be the best dealer of all dealers in the world. Be happy if you live in the UK.
	Best regards Henrik R. S/Y LaRey - Hanse 320 #430
	IP Logged

Windsurfer Captain Joined: 07 April 2010 Location: Russian Federation Online Status: Offline Posts: 190	Posted: 23 April 2010 at 14:22
	yeah...great customer service in UK, but how about Russia??? Seems like i'm on my own???
	IP Logged

JohnA Lieutenant Joined: 24 October 2009 Online Status: Offline Posts: 30	Posted: 25 April 2010 at 20:38
	Credit where credit is due. Nothing is perfect and sometimes in manufacturing, things do go wrong. The measure of a good dealer is how they perform after something has gone wrong. We are lucky in the UK to have someone like Peter Thomas and his team. My experience is that if something goes wrong following delivery/commissioning, the Hanse UK team do something positive very quickly, and so the annoyance of something being wrong is soothed by good after sales service. It is a shame that, from reading of other owners experiences in other countries, it appears that the UK seems to be mainly alone in this experience and this is not good at all. Hanse needs to be made aware of this problem otherwise the boat builder will attract a poor reputation which may be due to poor after sales service due to dealer problems, rather than poor boat building. Having said that it must be very annoying to have leaks around such fundamental items as windows. A quick look around the Hanse yachts in my marina shows several different methods of window design, and some of them do not look to be very effective. The best appear to be the obvious mechanical fixed windows which rely upon a proper window frame. The Hanse 350 near to my 320 is not very old yet I noticed a couple of weeks ago that the port side saloon windows were literally delaminating from the side of the saloon so badly that they seemed in danger of falling off. A word with the marina managers resulted in a quick temporary repair with duck tape which is now completely sticking the window glass to the side of the coach work - not good at all! I hope that all you owners outside the UK can get satisfaction! Regards,
	JohnA
	IP Logged

Windsurfer Captain Joined: 07 April 2010 Location: Russian Federation Online Status: Offline Posts: 190	Posted: 26 April 2010 at 08:34
	Not good at all to say the least...my boat is duct taped all around at the moment...still waiting for a dealer to react somehow...however it seems like their only response will be..."the boat is not under warranty anymore"... Or hopefully they will simply reglue the windows and the windows will fall off after a season again... This really amazes me to realise that more than 50% of all hatches and windows on the boat are leaking...this is...all saloon windows port and starboard, saloon hatch is severly leaking right on the table, aft cabin window is somehow leaking as well (the wood panel around it is ruined) Ok and what else is left to start leaking??? I guess i should have looked to buy an older boat that wouldn't leak....
	IP Logged

nickfabbri Commander Joined: 21 April 2008 Online Status: Offline Posts: 120	Posted: 26 April 2010 at 19:06
	Just to confirm; Hanse Uk were unaware of the problem with my windows and did contact me within 2 hours of my initial post on this thread. For that i am extremely grateful
	Nick71
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bjoris Captain Joined: 11 August 2007 Location: Norway Online Status: Offline Posts: 261	Posted: 27 April 2010 at 23:14
	I had my windows refitted last year, by Hanse themself. Now one of them are leakage again when heavy rain, but it looks like the windows have not come off this time so I hope it is just a fault with the sika around the window. Last year Hanse showed me how you could discover if the windows vere about to come of, using a flashlight on the outside where it is clued you could then easily see air in the clude aireas... This time I can not see any air so I still hope it is just the sealant, but I am afraid this will not last for many years, and Hanse have confirmed to me that the new solutions on the new boats is not possible to fit on older modells... Now Hanses repteam are in the west of Norway so they will be in my boat shortly, there are some work for them, both windows in the two aftcabins are also leaking, also the front hatch, and now I have even a mistorious leakage in the front of the boat... It sin simply not good Edited by bjoris - 27 April 2010 at 23:26
	H350#118 www.bjoris.blogspot.com
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Yemanja Commander Joined: 20 April 2008 Location: Netherlands Online Status: Offline Posts: 83	Posted: 25 May 2010 at 21:02
	Our windows started to leak after only one season. We also used ducktape to solve the problem. After a few months they repaired the windows in Workum, but damaged the inside strips of the windows and did not replaces them. I keep the blinds closed, so you can't see it. At least no more leakage.
	Hanse 320 #151
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Henrik84 Commadore Joined: 27 December 2009 Online Status: Online Posts: 381	Posted: 26 May 2010 at 18:42
	My windows leaked already after 1 day so one season is long time for me.
	Best regards Henrik R. S/Y LaRey - Hanse 320 #430
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Raptor Lieutenant Commander Joined: 28 August 2009 Online Status: Offline Posts: 66	Posted: 01 June 2010 at 07:19
	Henrik, Have Hanse repaired your leaking windows yet? If they stopped the leaks, what did they do to the Lewmar portlights?
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Topic: Leaking windos !
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