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Were you rushed to handover?

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460AUS View Drop Down
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    Posted: 14 May 2025 at 07:48
Hi All,

I think it is pretty fair to say we all love our Hanse. 

It is all very exciting ordering a brand new yacht. Selecting which option, months of waiting and the commissioning always seems to take so long. Maybe winter is approaching. So there are many reasons to take the yacht as quickly as possible. 

Has anyone out there felt that maybe the yacht was not really ready for handover? 

Our broker said ours was ready for handover but they had forgotten to put the LPG gas bottle in. You might think that is an easy fix, no problem they can fix that in a jiffy.

I think we are all pretty happy with the factory getting the big things right, and the little things go wrong on any new boat so you would expect that the small things shouldn't hold up handover.

But what if there were some big things that were forgotten too?

Have any 460 owners regretted accepting the Yacht and all faults if any at the handover? Perhaps finding out to your detriment that the broker will not replace something under warranty or is just taking way too long to fix something you thought should have been done prior to handover. Or just taking their time to fix it because there is no money in it for them?

Please let us know your experience.

Cheers
J


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Post Options Post Options   Thanks (1) Thanks(1)   Quote Black Diamond Quote  Post ReplyReply Direct Link To This Post Posted: 14 May 2025 at 20:25
Many of us have felt this, but the only way to avoid it from being a "feeling" and move into the world of objectivity is to have a checklist and an "open items" list that you regularly share with your dealer.     Anything you find wrong, or want checked out, should be on that list and it isn't until that list is resolved that you should feel acceptance is imminent.

Now how do you put things on the list?    By having it either inspected by someone or by doing a thorough job yourself.   Many of us have checklists that we used in commissioning and these had sections (usually in EXCEL format) for electronics, woodwork, hull finish,  deck hardware, etc..    Only by going thru this list will you discover more things like your propane tank being missing.   

Keep in mind that a boat like a 460 is a complex collection of systems.   It will take the better part of a season (mine did) to straighten out and stabilize things like electronics, water systems, rigging, etc.   Just keep a formal list between you and the dealer and don't let them walk away with a handshake and a promise to "take care of anything that comes up".    The warranty clock starts ticking when you accept the boat.

All that said,  my dealer has been great and still answers my calls years later if anything comes up and I have a question.   Most are reputable, but this is expensive stuff and I'd personally keep things documented and formal


Rick
S/V Black Diamond
Hanse 575 Build #192, Hull# 161
Newport, RI
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 32mike Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2025 at 01:58
Rich,
Where do you purchase your boat? Wondering if we used the same broker.
Mike
S/V Dulces Sueños
458 #087
Tampa, FL
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Black Diamond Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2025 at 13:05
McMichaels Yachts.    Out of NY and RI. 

Let me know if you are interested in some of the "gotchas" I found in delivery.   I can send you a PM or separate email of things to look for.

Rick
S/V Black Diamond
Hanse 575 Build #192, Hull# 161
Newport, RI
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Sounder Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2025 at 13:52
Hey Rick, this is great advice. I bought my 348 from McMichaels in NY and they are great... Period. But, thinking about moving up and a list of gotchas, and even a copy of the Excel spreadsheet you use for commissioning would be amazing. Can I trouble you to send?
Best,
David
David S
NADINE (Hanse 348 #199)
Western Long Island Sound
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Black Diamond Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2025 at 16:25
Its an EXCEL spreadsheet     This forum software won’t let it be attached.   If you send your email to me in a pm I’ll send via mail


Rick
S/V Black Diamond
Hanse 575 Build #192, Hull# 161
Newport, RI
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 32mike Quote  Post ReplyReply Direct Link To This Post Posted: 16 May 2025 at 18:48
Yup, same broker. My salesman, Tom Bobbin was great but unfortunately he unexpectedly passed away not long after we bought the boat. It was a shock - way too young. Our other contact - Peter has been great. Just talked with him a couple weeks ago regarding the sink faucets. We used to live a few blocks from each other and didn’t know it.

If you would DM me with that info, that would be great.

thanks,
Mike
Mike
S/V Dulces Sueños
458 #087
Tampa, FL
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Black Diamond Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2025 at 02:03
Tom sold us our 575.     We were shocked when we heard what happened.    I still speak with Peter every so often.   Great guy, and solid long term customer support.  I can't send you the checklist via this forum.  The software doesn't allow XLS files.   PM me your email address and I'll send it that way.


Rick
S/V Black Diamond
Hanse 575 Build #192, Hull# 161
Newport, RI
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Post Options Post Options   Thanks (0) Thanks(0)   Quote angorsan Quote  Post ReplyReply Direct Link To This Post Posted: 27 May 2025 at 10:11
I had a limited time to do the handover, so it was fast anyway ;)
There was a list of items, but quite short, to be honest.
What bothers me more is the speed of response from the factory in terms of replacing things.
For example, both rope lockers had delamination issues on the hatches. 
This was claimed to the factory in March.
I am still waiting for replacement :(
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Black Diamond Quote  Post ReplyReply Direct Link To This Post Posted: 27 May 2025 at 10:43
My arrangement with the dealer was that if things were not happening quickly enough I would use local people to fix things and they would cover the bill.    That covers normal labor and easily accessible parts (B&G electronics, pumps, etc.)

If you need replacement parts that only Hanse made, then it got sticky.   For example, they often stuck them on the "next boat leaving for the states" to save shipping cost.  Obviously that was not overnight delivery.      

Fixing delamination issues might be labor and glass work (local) or new hatches (only from Hanse).   

FWIW

Rick
S/V Black Diamond
Hanse 575 Build #192, Hull# 161
Newport, RI
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