This boat is haunted

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Hi all,

This morning ready to go sailing for the first time with "maatje" our new Hanse 350.

My wife had to do a few things at home, which is only a 10 minute drive away. As I was ready preparing things waiting for her to return I went to the office of the harbourmaster for a coffee. I think I was gone for 15 minutes.

I get back and hear the sound of a pump running. I never left a tap open but what happened is: The hose to the tap in the bathroom inside the cupboard split so the pump starts to run and empties the hole freshwatertank into the boat. 
About 150 ltrs which I can tell you is a lot of water. The water runs between the outer and inner scale from where I have no idea how to remove it. The water filled up the space below the floorboard in the forward bedroom and in the rest of the cabin. It was everywhere.

Running the bathroom drainpump did not help much while the filter in the pump was totally blocked.

I suppose you can imagine we never went sailing today.

My wife in tears of course. There is always something wrong with this boat and I must say after spending € 125.000 and being told. This is a new design and you could expect some faults. I do not agree with that at all.

For that money you should get something absolutely perfect and one would not dream of starting to get his tools out straight after purchasing a € 125.000 costing car ???

I suppose there is no such thing as quality control at Hanse. 

Reading this forum now for a while about all the problems everybody has we all seem to be going for sailing performance and we all seem to faultfind and resolve these problems ourselfs. These problems should not excist at all!! in the first place. How difficult is it to install a showerdrainsystem, a bilgepumpsystem etc etc which works. The year is 2008 guys!!!

We are wondering what the next failure will bring us.

It sounds all very negative but in the few weeks we have this boat now to many things have gone wrong.

Hopefully next report will be a positive one.

Regards, Willem

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copain Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 10 August 2007 Location: Netherlands Status: Offline Points: 182	Post Options Post Reply Quote copain Report Post Thanks(0) Quote Reply Topic: This boat is haunted Posted: 20 April 2008 at 15:25
	Hi all, This morning ready to go sailing for the first time with "maatje" our new Hanse 350. My wife had to do a few things at home, which is only a 10 minute drive away. As I was ready preparing things waiting for her to return I went to the office of the harbourmaster for a coffee. I think I was gone for 15 minutes. I get back and hear the sound of a pump running. I never left a tap open but what happened is: The hose to the tap in the bathroom inside the cupboard split so the pump starts to run and empties the hole freshwatertank into the boat. About 150 ltrs which I can tell you is a lot of water. The water runs between the outer and inner scale from where I have no idea how to remove it. The water filled up the space below the floorboard in the forward bedroom and in the rest of the cabin. It was everywhere. Running the bathroom drainpump did not help much while the filter in the pump was totally blocked. I suppose you can imagine we never went sailing today. My wife in tears of course. There is always something wrong with this boat and I must say after spending € 125.000 and being told. This is a new design and you could expect some faults. I do not agree with that at all. For that money you should get something absolutely perfect and one would not dream of starting to get his tools out straight after purchasing a € 125.000 costing car ??? I suppose there is no such thing as quality control at Hanse. Reading this forum now for a while about all the problems everybody has we all seem to be going for sailing performance and we all seem to faultfind and resolve these problems ourselfs. These problems should not excist at all!! in the first place. How difficult is it to install a showerdrainsystem, a bilgepumpsystem etc etc which works. The year is 2008 guys!!! We are wondering what the next failure will bring us. It sounds all very negative but in the few weeks we have this boat now to many things have gone wrong. Hopefully next report will be a positive one. Regards, Willem
	s/y Copain (Beneteau 281) from march 2008 Hanse 350 # 061 Visit my BLOG op http://www.wsv-haringvliet.nl/blog/maatje/

Peter-Blake Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral of the Fleet Joined: 04 March 2008 Status: Offline Points: 2471	Post Options Post Reply Quote Peter-Blake Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 16:00
	This is really shokking. I hope you got the water out now. was the hose not secured, or only badly made? What i am wondering about is, why this all happens. If Hanse would check the boat carefully and with special equipment in example they could put high airpressure on all hoses and would find any problem. Thats the way hoses and pipes are controlled in buildings. If they would do this i think this should not happen to a new boat. The question i am asking me is:Do they check the gaspipes? Did you get a certificate for the check of the gasinstallation. I hope they will if i get my new boat, if not i will not take over the boat. One thing i learned out of this thread. Switch of the waterpump if you leave the boat at any time. But do not do this with the bilge pump. I hope they have diffrent switches ;-(. Good luck copain. Tell us what hanse will reply.
	Blake 370

Peter Thomas Members Profile Send Private Message Find Members Posts Add to Buddy List Hanse Staff Hanse Staff Joined: 04 September 2003 Location: United Kingdom Status: Offline Points: 22	Post Options Post Reply Quote Peter Thomas Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 16:53
	Hello It is not often I reply to a posting as this forum is for Hanse Owners and not for the builder or dealers. However, I would like to confirm that both water systems and gas systems are checked under pressure at the factory and again by us as part of the dealer quality control. There is also an individual gas certificate supplied with each boat. Water pipes don't usually split by themselves, but if the water in the pipe freezes, then that is the most common cause of split pipes. We see it very often in England where the transom shower hoses split after a cold winter. I imagine that in mainland Europe the winters are worse and maybe pipes inside the boat freeze as well. Your dealer should be able to identify the cause of the failure. Ghosts are rarely to blame, but earth, wind and fire sometimes are....

Peter-Blake Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral of the Fleet Joined: 04 March 2008 Status: Offline Points: 2471	Post Options Post Reply Quote Peter-Blake Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 17:05
	Thanks Peter
	Blake 370

slomo Members Profile Send Private Message Find Members Posts Add to Buddy List Commander Joined: 24 October 2007 Status: Offline Points: 80	Post Options Post Reply Quote slomo Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 17:31
	as of the gas-installation: I received a certificate - but not until i claimed about it! mex

puck Members Profile Send Private Message Find Members Posts Add to Buddy List Sub Lieutenant Joined: 14 August 2006 Location: Norway Status: Offline Points: 15	Post Options Post Reply Quote puck Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 19:46
	The same thing happened to us last summer during our vacation in our new 315. We were on land, and the warm water hose slipped from the tube (piping?) and 50 litres of water were running out under the floor. We had to remove the wooden floor (that was not easy) and use a small manual pump (meantfor oil changing) to reach the water inside the channels under the floor. It was a hell of a job and took a couple of days to all out. The hose loosed a couple of times later that summer when using the watertaps, but then we were fast turning off the 12V switch for the pump. This happened in both the bathroom and the kitchen, and the problem is that the water from the warm water tank is so hot and the pressure gets so high, and the link between the hose and the tube is so short, and then the hose slips from the tube. (Excuse my bad english - I dont know all the english words and terms for this theme...) We will change the link to a longer one, and will then have the opportunity to have more clams on it and hope this will help. Pål Her is a picture of it. What i mean with "the link" is the brass thing between the blue hose and the silver coloured tube. This thing is too short and slips too easy.

Gregor Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral Joined: 11 February 2006 Location: Netherlands Status: Offline Points: 1256	Post Options Post Reply Quote Gregor Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 19:53
	Jee Willem, the 2 of you don't have much luck with your boat. You're right that you don't need have a discussion with a dealer. Things need te be perfect when you buy a brand new ship, regardless the price. Hope things work out well for you, Gregor

Br00tus Members Profile Send Private Message Find Members Posts Add to Buddy List Lieutenant Joined: 09 October 2007 Location: United Kingdom Status: Offline Points: 42	Post Options Post Reply Quote Br00tus Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 21:42
	Hmmn .. this thread couldn't come at a better time! I spent this Saturday afternoon pulling up most of the floor boards and sponging water out. I must have slow leak somewhere as yet unknown! Another thing I did ... I hoovered the bilges!!!! ... honestly!!!, it looks like a carpenters workshop, I'm guessing a bilge pump would block in seconds! One thing I noticed was that the bilges are in sections, so my leak let water into the three (center, left and right) sections level with the sink. Im guessing its either a pipe or the stop cock under the sink... Anyway, the bilge pump in front of the stairway is the next section back and bone dry. Does this mean that the center of the boat needs to flood and overflow before the bilge pump actually does anything?
	“Life is what happens to you while you're busy making other plans” Website: Http://yachtdoris.blogspot.com

copain Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 10 August 2007 Location: Netherlands Status: Offline Points: 182	Post Options Post Reply Quote copain Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 21:56
	Hi Peter, Yes you do get a certificate for the gasinstallation but obviously not for the many things having to do with water. By the way check all the hoseclips on every hull valve while I found mine rather loose and in some places there was only one clip in stead of two. The bilgepump has its own switch of course. You can turn the pump on manual or automatic and there is floatswitch which will turn on this pump while in automatic mode. The next question now is will his pump work when you need it. I will have a go at this tomorrow and want to see this pump work properly and there will be a call to the local dealer also about the previous. Willem
	s/y Copain (Beneteau 281) from march 2008 Hanse 350 # 061 Visit my BLOG op http://www.wsv-haringvliet.nl/blog/maatje/

copain Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 10 August 2007 Location: Netherlands Status: Offline Points: 182	Post Options Post Reply Quote copain Report Post Thanks(0) Quote Reply Posted: 20 April 2008 at 22:34
	Hi Puck, Your picture shows perfectly how my system looks and I am getting really p"#$%&%$#"off with this. My point is. I would expect for this amount of $$$$$ to not have to experiment and performe modifications. I know I could collect all these shortcommings, then go to the dealer with my list and would then have to wait for them to have time, leave your boat out with them and wait for him to do it all etc etc while you could be sailing. Thats what you want to do while summers here are short and you want to make the most out of it. We all live in the year 2008 you know and we should not be talking about these things because technically these problems should not be there in the first place but we should be sailing. Regards, Willem
	s/y Copain (Beneteau 281) from march 2008 Hanse 350 # 061 Visit my BLOG op http://www.wsv-haringvliet.nl/blog/maatje/



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