Welcome to myHanse.com the forum for Hanse Yachts owners throughout the world. | |
Ordering from Hanse Boatoon |
Post Reply |
Author | |
Matt1
Rear Admiral Joined: 10 March 2019 Location: Hamble, UK Status: Offline Points: 664 |
Post Options
Thanks(0)
Posted: 12 January 2021 at 20:51 |
Order placed from the UK on the 31 Dec. No goods arrived yet, even though payment was taken on my card that day. I found an email address for hanseboatoon today and sent them an email. Is this normal? Or just because it’s the Christmas holiday? Or Brexit?
Anyone used them?
|
|
Hanse 418 #64 EmBer. Hamble, UK
|
|
Captain Cook
Admiral Joined: 23 May 2006 Location: Denmark Status: Offline Points: 1009 |
Post Options
Thanks(0)
|
I have used boatoon a number of times. 1) Fenders at a very reasonable price 2) Teak fender list, quite expensive, but they cut off the 2 meters I needed 3) Fenders a second time A delay in transport is not uncommon. It seems that it is a good idea to find the item you want, and then search for a better price elsewhere, because some items are priced very high. Some spare parts for Hanse can not be found anywhere else, so there you must pay and look happy. H8jer bought a waste tank from boatoon some months ago, and it was an okay price. If you are looking for a special Hanse-part, do not just search for parts to e.g. the H370. A lot of the spare parts are placed in faulty places. Instead of searching for parts for the Hanse model, search for the item you want, rudder/keel/fender/waste tank, and there will be a list af the boats this spare part can be used for.
|
|
Freya H400 #27 (2006), 40HP 3JH4E, 2-cabin, 3-blade Flexofold, Aries LiftUp Windvane, Exturn 300, Jefa DD1,Simrad NX40,Icom M603(VHF)+M802(SSB)
|
|
Gale Force
Captain Joined: 26 June 2018 Location: Sri Lanka Status: Offline Points: 278 |
Post Options
Thanks(0)
|
I too have used Boatoon on many occasions over the last few years and have had excellent service from them including advice on my purchases.
Duncan
|
|
Carlosailfan
Captain Joined: 06 March 2014 Location: Belgium Status: Offline Points: 193 |
Post Options
Thanks(0)
|
I used them also several times for typical Hanse parts and if not on their website, you sent a picture and they respond in a fast way and make the product available on their site. So good experience with them :)
|
|
Best regards
/C |
|
Matt1
Rear Admiral Joined: 10 March 2019 Location: Hamble, UK Status: Offline Points: 664 |
Post Options
Thanks(0)
|
Thanks - They must have been reading the forum because I got an email this morning with the tracking details ;-)
Agree with all the comments here. On some parts they seem very competitive (almost like they pass on their bulk discounts to us customers) on other things not so much It did make me laugh that I can in fact buy a complete replacement deck for my Hanse 418! If I need a new deck I think I have BIG problems ;-) But very comprehensive list of parts :-) Matt
|
|
Hanse 418 #64 EmBer. Hamble, UK
|
|
Ratbasher
Rear Admiral Joined: 31 May 2017 Location: Cyprus Status: Offline Points: 591 |
Post Options
Thanks(0)
|
Matt - the whole European postal system from the UK to Cyprus seems stuffed at the moment. I live in the latter and, no matter whether by post or courier, some items take months regardless of what the tracking details say. In contrast, other items from the same vendor get through quickly. Three times Amazon.de have declared my package lost, offering me a refund only for them to arrive perhaps that same day. Family/friends in Italy, Germany and the Netherlands are saying the same thing for anything crossing national borders - so it's not Brexit's fault! Unsurprisingly, the virus gets the blame whenever you call.
Oh to have the money to order a replacement deck, just for the fun of it - and then to refuse delivery asking what they've done with the rest of the boat.
|
|
H400 (2008) 'Wight Leopard', Gosport UK
|
|
H8jer
Admiral Joined: 14 September 2010 Location: Denmark Status: Offline Points: 1347 |
Post Options
Thanks(0)
|
When I last ordered from Boatoon it was as follows 14/4 Placed the order and paid with paypal. 20/4 wrote a mail to hanse(at)boatoon.com: asking for status 21/4 reply from boatoon with DPD Tracking no. and Invoice 22/4 Delivery (Germany to Denmark...) Btw. I would like to order a spare bolt for the bow-sprit: And we have also lost our Suction Cup but can not find it in the Boatoon shop? Update: Found the a similar Suction Cup at a German company: It costs 8 euro and 15 euro shipping in EU. /H8jer
Edited by H8jer - 14 January 2021 at 09:18 |
|
Hanse 370#487 30HP 3-cabin
|
|
Matt1
Rear Admiral Joined: 10 March 2019 Location: Hamble, UK Status: Offline Points: 664 |
Post Options
Thanks(0)
|
Just a warning to potential UK purchasers in the post Brexit world! I've tracked my parcel, it had been collected from Boatoon but sat in UPS's offices for 4 days waiting for me to pay £46.74 to the UK Govt - (presumably UK VAT in addition to German VAT) and a broker fee of £11.50
I didn't get any notification or request to pay this (I just came across it in the tracking portal) so not sure when they would have requested payment 25% additional cost on £245 parts :(( Frustrating, but not Boatoon's fault
|
|
Hanse 418 #64 EmBer. Hamble, UK
|
|
Gunnar
Commander Joined: 15 September 2005 Location: Norway Status: Offline Points: 136 |
Post Options
Thanks(0)
|
Actually, I think it may be Boatoon's fault. Since UK is now outside the EU they shouldn't have charged you German VAT. My experience (from another outsider country, Norway) is that I don't get charged for VAT in the EU, but I have to pay Norwegian VAT at arrival home. Of course you may have been particularly unlucky if Boatoon charged German VAT while UK still was inside, then you got the parcel after final Brexit date and had to pay UK VAT, too.
|
|
Hanse 342 #350 "Lathans" - Horten, Norway
|
|
Matt1
Rear Admiral Joined: 10 March 2019 Location: Hamble, UK Status: Offline Points: 664 |
Post Options
Thanks(0)
|
Thanks Gunnar! In that case, it looks like it's my fault, as I ordered the items at the end of December, before the UK left the EU! But they are delivered after we left the EU. Damn!
|
|
Hanse 418 #64 EmBer. Hamble, UK
|
|
Post Reply | |
Tweet |
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Links : www.hanseyachts.co.uk www.hanseyachts.com www.fjordboats.co.uk www.dehler.co.uk www.varianta.co.uk |