Yanmar diesel coolingwater problem

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Idelfix Too View Drop Down

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Joined: 13 November 2011
Location: Sweden
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Posted: 16 February 2012 at 19:33

Look at this post
http://www.myhanse.com/forum_posts.asp?TID=1450&PN=2&title=water-heater-failure-rust

Edited by Idelfix Too - 03 March 2012 at 18:21

"Idelfix too" Hanse 430e -08
Keep sailing in free wind
http://suhrfa.blogspot.se

keith goodall View Drop Down

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Posted: 17 February 2012 at 23:14

Hi Thomas

When our boiler failed it was in the 3rd season. I called Isotemp in Italy (we were in Malta) and they were extremely suprised that there had been a failure and said they should last for ever! Of course that is not reflected in their warranty - but they were very helpful although we were clearly within the warranty period. Probably worth calling them directly. I cannot recall their contact details but I found them via google and they are owned by a large corporate I recall and they then put me in touch with the local agents.

Best of luck,

Keith Goodall

Savarna 531#36

www.sailblogs.com/member/savarna

tobo

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Posted: 02 March 2012 at 21:11

So here is my boiler story: I make a warranty claim at Indel-Webasto Italy - no answer. The Croatian shipyard tells me "forget it - you only have 2 y warranty" and offers me a new one for € 970 (official price € 570 Angry

Wrong: Indel promotes 5 y warranty on corrosion: my boiler is 5 years old! The Swiss dealer tries to sort it out - claim rejected. I write an angry letter - the production manager from Italy personally calls me, asks some details and finally agrees to replace it for free. Tongue

He will be on my list for the next x-mas presents.There's only one problem: The shipyard ordered a new boiler in the meantime - so now I have two boilers. Anyone for a boiler? Just ask the shipyard manager: "I make good price for you, only 1200 Euro" (Remember: It's Croatia)

Edited by tobo - 02 March 2012 at 21:18

Thomi



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Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Idelfix Too Members Profile Send Private Message Find Members Posts Add to Buddy List Commander Joined: 13 November 2011 Location: Sweden Status: Offline Points: 140	Post Options Post Reply Quote Idelfix Too Report Post Thanks(0) Quote Reply Posted: 16 February 2012 at 19:33
	Look at this post http://www.myhanse.com/forum_posts.asp?TID=1450&PN=2&title=water-heater-failure-rust Edited by Idelfix Too - 03 March 2012 at 18:21
	"Idelfix too" Hanse 430e -08 Keep sailing in free wind http://suhrfa.blogspot.se

keith goodall Members Profile Send Private Message Find Members Posts Add to Buddy List Commander Joined: 25 October 2005 Location: New Zealand Status: Offline Points: 89	Post Options Post Reply Quote keith goodall Report Post Thanks(0) Quote Reply Posted: 17 February 2012 at 23:14
	Hi Thomas When our boiler failed it was in the 3rd season. I called Isotemp in Italy (we were in Malta) and they were extremely suprised that there had been a failure and said they should last for ever! Of course that is not reflected in their warranty - but they were very helpful although we were clearly within the warranty period. Probably worth calling them directly. I cannot recall their contact details but I found them via google and they are owned by a large corporate I recall and they then put me in touch with the local agents. Best of luck,
	Keith Goodall Savarna 531#36 www.sailblogs.com/member/savarna

tobo Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 01 February 2006 Location: Switzerland Status: Offline Points: 263	Post Options Post Reply Quote tobo Report Post Thanks(0) Quote Reply Posted: 02 March 2012 at 21:11
	So here is my boiler story: I make a warranty claim at Indel-Webasto Italy - no answer. The Croatian shipyard tells me "forget it - you only have 2 y warranty" and offers me a new one for € 970 (official price € 570 Wrong: Indel promotes 5 y warranty on corrosion: my boiler is 5 years old! The Swiss dealer tries to sort it out - claim rejected. I write an angry letter - the production manager from Italy personally calls me, asks some details and finally agrees to replace it for free. He will be on my list for the next x-mas presents.There's only one problem: The shipyard ordered a new boiler in the meantime - so now I have two boilers. Anyone for a boiler? Just ask the shipyard manager: "I make good price for you, only 1200 Euro" (Remember: It's Croatia) Edited by tobo - 02 March 2012 at 21:18
	Thomi