Port winch & sprayhood problem

The intent was never to drag the factory to court(what a task!) but to claim refund for the non-working sprayhood from the dealer. If the dealer is able to figure out a way to make it work(ability to turn the handle 360) then Im ok. If not then I can claim refund acc to norwegian law(consumer rights) without having to spend money on it, at worst case a small fee but it would normally not end up in court of law for stuff like this.

I agree with Ed. Save your money - don't waste it with a futile legal challenge. The sprayhood is indeed an accessory. In fact it's a real pain in the ass to fly the spinaker with the sprayhood up as well. Why didn't Hanse think of that too?

Although my title is "Lawyer" when people ask me what I do I tell them that I'm a "professional problem solver."  It seems to me that this problem cries out for that type of solution.  A problem solver... not a lawyer.  Here's a problem that has effected numerous Hanse owners.  Some simply live with it  and either use a shorter winch handle or don't rotate the handle a full 360 degrees.  Others complain to each other (and occassionally to the dealer or Hanse) and get no where.  A smaller group take action.  Some get satisfaction.  Most not. Why?  Because we don't have a system in place for dealing with problems that effect all boats of a specific model (as oppossed to a problem that's unique to a specific boat).
Consider the formation of a hanse Owners Association.  All hanse owners could join for a nominal fee (to cover expenses) and the HOA could work on resolvingthese problems at one of three levels: the dealer, the distributer, or the factory.  As an owner's association (assuming we could attract many owners to join) it would have significantly more clout (power) than any one of us.
What do you think of this idea?

Samson, out of curiosity, how have you dealt with issues on your boat that your dealer refuses to fix?

Johan

You don't disappoint me. I am happy for you. I would love to have been in that situation myself.

The question is what you'd suggest people to do when they find themselves in a situation whereby they don't get issues fixed?

I have hired a lawyer myself and I would have loved to be part of a group of people that would fight to get what they've paid for. I have felt very lonely at times.

I don't have a sprayhood so I don't have the winch problem.

Johan