Why do we think Hanse doesn't answer questions?

I think we all love our Hanse’s for a whole range of different reasons. So why would Hanse not be proud of their creations and answer the questions we want answered?

I have been lucky lately and had lots of mine answered so far. 

As a forum what can we do to encourage Hanse to answer them all?

There is nothing better than a manufacturer that stands by their products, much like Porsche AU does. 

Cheers 

J

Hanse business model, which is similar to various other manufacturers in various industries is for the dealers to work with clients sort out "normal" issues. The dealer the vessel is bought through is paid a sales commission and a warranty percentage for this reason. A lot of the "production boats have a similar arrangement. Hanse does not have a customer facing department and relies on its' dealers. Some customers may be initially surprised by this arrangement. Some brands like Oyster deal directly with customers but their business model is completely different - they have a low volume, high priced vessel. They have also gone bankrupt several times in the last 15 years or so. A price comparison for our 575 compared to the Oyster 575 was in 2014 = E500K for the Hanse and E2,500K for the Oyster (ie 5 times the price, but definitely not 5 times the boat). We have several cruiser friends who bought new Oysters and had lots of warranty issues. The implications again possibly not appreciated by new Hanse owners is if you have a shonky dealer getting warranty stuff done is all the harder. Looking at it another way is - if you have a problem with your Toyota car you do not call/email Toyota Japan you either go to the dealer or if no success there maybe the importer. We bought our 575 through Windcraft Aust and they arranged Inspiration Marine Group (UK) to look after the warranty side because we would be in Europe for the 2 year warranty period. This worked out well for us - IMG arranged a Spanish dealer to replace a bow thruster door for us with all expenses paid for by IMG (including haul the boat out of the water etc). IMG offered to send someone to Sweden when we had a problem there but using their instructions I fixed the problem. IMG also sent one of their staff to Cartagena (Spain) to fix some issues at no cost to us. Although we are in our 11th year of ownership IMG Service still supply backup information to me occasionally at no cost.  So, I can say both IMG and Windcraft have been great partners. This forum is a great resource for Hanse owners and is actually supported by IMG.   

Mine went belly up 4 years after commissioning the boat. so I am in the not in the 1st owner league. Luckily everything on the boat works well

Worst case - you still get no service

Best case - Hanse will contact the dealer directly and tell "this is not the way to go" and it could become better for you.

However...I wonder if dealer even cares in this situation :(

In general the problem with business model like this is that it requires constant dealer certification checks and so on from the brand owner, and in case of Hanse it does not seem to be the case, hence such a different attitude.