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BAMAR Furler? |
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TAIMA 
Commander 
Joined: 14 April 2009 Location: Venezuela Status: Offline Points: 93 |
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 Posted: 02 May 2010 at 15:19 |
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I am in Italy for bussiness and just saw a nice boat on a local boatshow, a SLY 61 using the same BAMAR furler. They have had no problem after 1 year sailing; but just crossed the Adria twice from Italy to Croatia. They had never blue water on deck
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Thomas Pollehne
Hanse 630/06 TAIMA |
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Peter Jervis
Sub Lieutenant 
Joined: 14 November 2010 Location: Croatia Status: Offline Points: 2 |
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Posted: 14 November 2010 at 07:53 |
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Hi All.
Our experiencees with the Furling gear not good also.
After one year Bamar changed the Torque tube. Some of the Bottom screws had sheared. The new Tube had upgraded Screws.
Now, the top screws have started to go! They are still sized at 5mm.
So, I have now removed the tube and put it into the workshop to change the Screws to 8mm.
Bamar have said that they cannot offer a Tube with larger screws than 5mm.
Seems to be a common problem here.
Hopefully when it is all back together, that will be it for a while.
630 No 24 Charliz
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Peter
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Athina Captain
Lieutenant 
Joined: 13 January 2008 Status: Offline Points: 27 |
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Posted: 28 December 2010 at 13:11 |
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Met the wonderful people at Bamar. They were surprised that Hanse never told us to contact them since they had a fix for the problems we have been having. Sent it to them and came back as good as new, including an upgrade, as a guarantee job. Great to see that some manufacturers try to solve the problems of their clients.
The only thing that leaves me scratching my head is why the local Hanse importer just simply did not tell us to contact Bamar instead of going through them, as were told to do for all guarantee work. Especially since we don't get any answer... Hope all your furler problems are solved this easily |
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panos
Admiral 
Joined: 02 March 2008 Status: Offline Points: 1939 |
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Posted: 28 December 2010 at 17:41 |
Hi, It did not work at all like that in our case!!!!!!! The Bamar agent in Greece was contacted by me directly. Bamar wrote to me directly that they do not accept neither the liability nor the claim. Reason : Hanse increased the size(diameter) of the forestay after selecting the Bamar model. The new forestay tensioner has no room inside the furler and it is no more suitable. So they claim that Hanse is responsible. This argument is not valid since they accepted to sell and guarantee the furlers. The local agent and us re-engineered and reworked the furler at our own cost and now the furler has no problems.We increased the size of the holding screws. This could have been done very easy by Bamar before instaltion t no cost. SHAME ON BAMAR. |
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Panos
Hanse 630e - selling her - |
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Athina Captain
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Joined: 13 January 2008 Status: Offline Points: 27 |
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Posted: 04 January 2011 at 23:32 |
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Well, can't answer why Bamar did not respond to your demand, but it does not make sense since their service was spotless with us after Hanse never responded, and that at the first meeting we had with them, not after many attempts like was your case.
Could it be that being a later model, there were some changes that your boat has? Not saying it's the case, but I am trying to understand why the same company has responded in completely different ways in two separate cases. Then again, you local Hanse dealer is more responsive (or complete lack of) than our local dealer. So I guess it's a case that every boat is treated differently depending where it was bought... |
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Athina Captain wrote: