Swimming platform

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   The first time I wanted to close the platform I almost fell into the water trying to pull the line. If you try standing inside the open lazarette you have no chance either because the line is so carelessly  twisted just through a hole in the hull that the friction is just too high. I remember one dealer on the hanseboat saying ironically that they're doing that on purpose to leave all the opportunities to the owners to do it better. Ergo: I'm thinking of placing a block at the 90 degrees turn of the line and fitting in a 2:1 transmission. To avoid opening the lazarette when lowering the plattform I'll have to drill a hole into the deck (close to the side) which doesn't intake too much water. Maybe putting on a short tube before the line meets the cleat. Any better suggestions?

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tobo Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 01 February 2006 Location: Switzerland Status: Offline Points: 263	Post Options Post Reply Quote tobo Report Post Thanks(0) Quote Reply Topic: Swimming platform Posted: 30 April 2007 at 18:12
	The first time I wanted to close the platform I almost fell into the water trying to pull the line. If you try standing inside the open lazarette you have no chance either because the line is so carelessly twisted just through a hole in the hull that the friction is just too high. I remember one dealer on the hanseboat saying ironically that they're doing that on purpose to leave all the opportunities to the owners to do it better. Ergo: I'm thinking of placing a block at the 90 degrees turn of the line and fitting in a 2:1 transmission. To avoid opening the lazarette when lowering the plattform I'll have to drill a hole into the deck (close to the side) which doesn't intake too much water. Maybe putting on a short tube before the line meets the cleat. Any better suggestions?
	Thomi

Brad McMaster Members Profile Send Private Message Find Members Posts Add to Buddy List Commadore Joined: 27 September 2006 Location: United Kingdom Status: Offline Points: 383	Post Options Post Reply Quote Brad McMaster Report Post Thanks(0) Quote Reply Posted: 30 April 2007 at 18:30
	Ha ha, i know what you mean!! I feel the factory quite likes to leave it up to the owners some times!! I had a little bit of strap attach at the top middle of the platform that helps you get it out and deployed, as that can be very difficult, but then for bring it up again. Two options and neither is ideal but: 1) standing on the platform bring the ladder vertical, pointing to the sky and the sitting on the deck, one foot on that little step pull up , fold that ladder in and close, or 2) lie on your stomach and pull on the rope!! in both cases you really need another person to pull the rope inside the lazerette so the weight is taken up. Those bit of rope do no more than hold the thing in place!!! Speaking of swim platforms has, mine does not come back flush on the transom on one side, the dealer is trying to sort it out, but has anyone else had this problem?? Brad
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John Heath Members Profile Send Private Message Find Members Posts Add to Buddy List Sub Lieutenant Joined: 24 February 2007 Location: United Kingdom Status: Offline Points: 3	Post Options Post Reply Quote John Heath Report Post Thanks(0) Quote Reply Posted: 09 May 2007 at 13:09
	Hi having taken delivery of my 470 in April 07 I viewed the boat in the factory and mentioned the transom boarding platform was well out of alinement plus many other items which they assured me would be put right before it left unfortunatly this was not the case and it was delivered with all the fault un corrected and they are being sorted by the agent but the boarding platform is a big problem as it needs to be taken off and thehinges re-aliened and is a big job structruly, also sail the boat for only two days we found there was no engine vent only to the lazeret so so had to cut these in just under the aft winch positions, the mast halyard exits chaffed the outer rope casings and need to be replaces and have found that Hanse ordered the most basic mast possible from Sparcraft so does not include the stainless steel guides. to conclude there are many problems in the finnish which has upset me having brought what I thought was going to be a grat boat

leemind Members Profile Send Private Message Find Members Posts Add to Buddy List Commander Joined: 27 February 2006 Status: Offline Points: 117	Post Options Post Reply Quote leemind Report Post Thanks(0) Quote Reply Posted: 09 May 2007 at 16:01
	On the issue of the mast and where the halyards exit it, I was surprised to see that they just exit through a slot in the mast with no protection from the sharp-ish aluminum edge. I did query this, and Hanse said it would wear smooth. Well over the last year the rope has chafed a bit, but also the mast has smoothed out as well. Is it the view of the forum that one should fit protectors (Stainless??) in these slots or just let it wear to a natural finish?

Brad McMaster Members Profile Send Private Message Find Members Posts Add to Buddy List Commadore Joined: 27 September 2006 Location: United Kingdom Status: Offline Points: 383	Post Options Post Reply Quote Brad McMaster Report Post Thanks(0) Quote Reply Posted: 09 May 2007 at 16:39
	You can get slot protectors from Sparcraft for a couple of quid a piece. The dealer should be able to order. I haven't used them (they are on order) so can't attest to their merit, although Charlie has and is happy. On the other manufacturing issues. Yeah i hear you. There are some things that are not sorted and its just not good enough. I too have a "not quite flush" swim platform. But in Hanse's defense this is a production boat and the value for money is a function of the factory's one eyed approach of getting boats out the door. However, (and this is for you Michael Schmidt as i know i echo the voice of the many here) if you want to make the transition from a smaller player and increase your production numbers to a larger scale, remember what got you where you are, a focus on your customers and quality. The factory should focus on the production of yachts, but for goodness sake empower your dealers to do what they do best and don;t get petty. Empower them immediately with all parts necessary and monies if required. If you can't manage this process, employ some who can, else suffer the consequences. Now i'll get off my soap box and say... regardless they are great yachts. Strong, powerful, with industry leading ideas and fairly good value for money. But that won't be enough in the medium-term. The after sales service must improve. The dealers are great and doing all they can, but the factory is letting them down. Your clients are demanding and this website is your greatest selling tool. Don't waste it or them.
	GHOST - Hanse 470e - 058 http://www.sailblogs.com/member/ghost/

Johan Hackman Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral of the Fleet Joined: 24 August 2005 Location: Sweden Status: Offline Points: 4361	Post Options Post Reply Quote Johan Hackman Report Post Thanks(0) Quote Reply Posted: 09 May 2007 at 18:20
	I agree with what you say, Brad. I think it's fair that a website like this helps build a company's reputation. If a company delivers a product that meets expected standards then a forum like this should be a great selling tool for them, and vice versa. Johan
	http://www.johanhackman.se

Rubato Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral Joined: 12 July 2006 Location: Canada Status: Offline Points: 1806	Post Options Post Reply Quote Rubato Report Post Thanks(0) Quote Reply Posted: 09 May 2007 at 18:40
	John and Brad... I agree totally and will also add this. The service one gets from the Hanse dealer depends very much on the dealer themselves, some are great others not so. I'm lucky, mine is great. However, the time and energy of the dealer shouldn't have to be spent correcting issues created in the factory!!! The dealer has enough on his plate with the basic commissioning and installing all the odds and ends that we owners dream up to make our boat uniquely ours. In addition, I find am perplexed that the fast hull form and structural quality aren't matched by quality gear and finishing. Euro styling is fine but it still isn't that good a quality. It is clear Hanse cheaps out and comments on it are all through this forum - winch sizes, block sizes, vents, ..... As an example, I've only had my 400e a couple of months, have used it maybe a half dozen times and already pieces of wood are falling off the companion way hatch having been held on by tiny screws and a bit of glue. Personally, I'd pay another couple of percent to have the gear and finishing quality match the rest of the boat. Steve

John Heath Members Profile Send Private Message Find Members Posts Add to Buddy List Sub Lieutenant Joined: 24 February 2007 Location: United Kingdom Status: Offline Points: 3	Post Options Post Reply Quote John Heath Report Post Thanks(0) Quote Reply Posted: 09 May 2007 at 22:58
	Hi gents sorry for my rant the dealer is great and is sorting my problems and its a shame he is gentting the brunt of my complaints the boat is fantastic and having done 1100nm it did not give me the slightest douts in its capabilities we sailed from mill pond conditions to force 7&8 with 2.5m seas and we had one great sail in 5-7s covering 240nm in 30 hrs and thought the 3rd reef would be a good idea but the grin on my face took a day to ware off, with regard the price and build yes its good value but the basics should still be correct alll I expected was that these would be right did anyone have the mast boxed in and the deckhead seal work to prevent water pouring in I supose atleast as it was not boxed in I could see it leaking all for now and post all the problem etc later one thing I designed and had built my own seats. John

John Allison Members Profile Send Private Message Find Members Posts Add to Buddy List Rear Admiral Joined: 23 November 2004 Location: United Kingdom Status: Offline Points: 742	Post Options Post Reply Quote John Allison Report Post Thanks(0) Quote Reply Posted: 10 May 2007 at 05:52
	Re bathing platform on 461 (smaller I believe than 470) - we simply hoist by pulling on one of the wire strops - and we drop by sucking the platform to horizonal postion, then holding strop to allow it to drop under control. Never ever used the bit of string or cleat - the weight of it and forward inclination keeps it in position in every condition. I don't want to get sucked into the quality debate as we've had super service from the UK dealers and there does appear to be recognisable differences twix 461 and 470 specifications, but it does seem sad that Hanse Germany appear to be building a reputation for either not listening or not responding to owner issues. I've wanted to know deck thickness for weeks - and did not want to drill to get it myself. Were Dominics calls responded to? Sorry no. We did not like the idea of the autopilot box having to be built into one aft cabin. Talks with Lewmar designers proved it could be mounted in other ways so the cabin intrusion was not required, but would Hanse agree and change the mounting brackets? Sorry to say it was not to be. However - all that being said - I've been checking out some Oysters, Tintrellas, and other slightly bigger cruisers for longer distance stuff - and guess thay come in around double the Hanse price for same length. Guess maybe we do get what we pay for. Cheers JOHN PS Don't box your mast in - as at least when it leaks - you'll see it. Our rig pressure went off during winter months, mast came straight, deck seal opened up so you could see sky from below. Trouble was I was in UK and boat in Turkey where they had an exceptionally wet winter. So loads of water into boat. Because of boxed mast a lot of water flowed over onto headlinings, and from them even flowed across saloon headlinigs and down side walls of both main cabins. Just has side headlinings out so full extent of water seepage was obvious. Not an issue we can't solve - but suspect if our mast was not boxed in - we'd have maybe been made aware of possible issues before it happened and avoided the clean up. PPS Absolute bastard of a job removing side headlinings in saloon. Have had to dissassemble glass boxes in order to get headlining out and they have more glue than screws holding them together. Again - if Hanse listened and put the side headlinings up in two parts - bit bit aft of glass boxes and small bit in front - the whole job would be so much easier........
	No longer a Hanse owner - but loved the one we had!

Brad McMaster Members Profile Send Private Message Find Members Posts Add to Buddy List Commadore Joined: 27 September 2006 Location: United Kingdom Status: Offline Points: 383	Post Options Post Reply Quote Brad McMaster Report Post Thanks(0) Quote Reply Posted: 10 May 2007 at 07:46
	Hey John, I completely agree. Like i said great boat but yes i too feel bad that the dealer has to bear the brunt of complaints that are the factory's fault and responsibility. We don't have the mast boxed in. The dealer is very kindly sorting an alternative out for me. To be honest i don;t wanted it boxed in but would like to see an nice fabric finish or something. The little piece of wrap around the factory supplies is a joke. On the water pouring in. I haven;t have this around the mast. But a note to all, have your dealer silicone up the three holes in the emergency rudder stock. The screw on close mech on the stock is shocking. It requires a lot of lube around the o ring, potentially a larger o ring and most likely the slots that allow it to push and screw need to be machined to allow more than a quarter inch turn as it doesn;t create a seal. The result is water in the aft cabins. However don;t despair, fill the three holes in side the stock and apply a little silicone around the seal on the cover (it'll easily come away if you need it, lets just hope nope of us ever do!!) and you are water tight. This is a jefa issue, but the factory should have sorted it. Brad
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