This boat is haunted

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   Hi Johan, 

At the Hetterschijt dealer in Medemblik some time ago I asked wether they ( the sales guys) looked at this forum.
They told me they will not look at any forum while the people who write things about our boats don't usually know what they are talking about and quote "we do not have the time to read these posts while we are busy with other things" end of quote.

They say all this forumming is nonsence.

I know through other channels they are keeping a very close eye to this forum and will read this post. That's ok with me and I hope it helps them to realise they cannot get away with things without taking responsability for their product, specially when it has to do with safety issues.

So guys keep up the good work.

They are reading this !!!

My dealer has been great to me!! (hi guys)

Regards, Willem

Edited by copain - 21 April 2008 at 21:45

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copain Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 10 August 2007 Location: Netherlands Status: Offline Points: 182	Post Options Post Reply Quote copain Report Post Thanks(0) Quote Reply Posted: 21 April 2008 at 21:11
	Hi Johan, At the Hetterschijt dealer in Medemblik some time ago I asked wether they ( the sales guys) looked at this forum. They told me they will not look at any forum while the people who write things about our boats don't usually know what they are talking about and quote "we do not have the time to read these posts while we are busy with other things" end of quote. They say all this forumming is nonsence. I know through other channels they are keeping a very close eye to this forum and will read this post. That's ok with me and I hope it helps them to realise they cannot get away with things without taking responsability for their product, specially when it has to do with safety issues. So guys keep up the good work. They are reading this !!! My dealer has been great to me!! (hi guys) Regards, Willem Edited by copain - 21 April 2008 at 21:45
	s/y Copain (Beneteau 281) from march 2008 Hanse 350 # 061 Visit my BLOG op http://www.wsv-haringvliet.nl/blog/maatje/

boswell Members Profile Send Private Message Find Members Posts Add to Buddy List Sub Lieutenant Joined: 09 March 2008 Location: Australia Status: Offline Points: 18	Post Options Post Reply Quote boswell Report Post Thanks(0) Quote Reply Posted: 22 April 2008 at 09:03
	Sorry to read of the bothers Copain has had in Europe but it does seem that both the final factory and dealer check on the boat was deficient. I know the Australian dealer gives each Hanse a thorough check over, vacuums up any remaining debris and ensures all connections are double clamped. I am sure once you get over these unhappy teething problems you will grow to love your 350. There are not many 350's here in Australia but there are over a 100 Hanse's now and owners I speak to are generally happy about their boats,
	Boswell Hanse 350 #336 Sine Die

copain Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 10 August 2007 Location: Netherlands Status: Offline Points: 182	Post Options Post Reply Quote copain Report Post Thanks(0) Quote Reply Posted: 22 April 2008 at 12:15
	Hi Johan, Here a picture from the pump installed on our boat. Your comment is welcome. I do yet not know were the outlet is but that's the next step. Regards, Willem
	s/y Copain (Beneteau 281) from march 2008 Hanse 350 # 061 Visit my BLOG op http://www.wsv-haringvliet.nl/blog/maatje/

Johan Hackman Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral of the Fleet Joined: 24 August 2005 Location: Sweden Status: Offline Points: 4361	Post Options Post Reply Quote Johan Hackman Report Post Thanks(0) Quote Reply Posted: 22 April 2008 at 12:30
	Willem, did the water reach the bilge so that you could confirm whether the bilge pump worked as expected? Otherwise it's the same pump that I had to replace in my boat because it was not at all suited for the job. I have described the problem in this thread, which you might already have read. My guess is that the outlet is in the stern and that the hose therefore will be quite long - much too long for the type of pump. I suggest that you try your pump to see if it is capable of pumping water from the bilge. I described how this could be done in an easy way in the thread I mentioned. Johan
	http://www.johanhackman.se

copain Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 10 August 2007 Location: Netherlands Status: Offline Points: 182	Post Options Post Reply Quote copain Report Post Thanks(0) Quote Reply Posted: 27 April 2008 at 21:59
	Hi Johan, All this water never reached the bilge pump and I assume you would have to be in a foot of water befored it would reach the pump, which I am sure would not be up to the job because of all the debri. All the different compartments are not interconnected and have to overflow before the next one is filled up and then the next and so on. I wonder why all this is so difficult for Hanse to understand. On my previous boat, the Beneteau oceanis there was a bilge collection point where every drop of water ended up, even the condensation water from the fridge and only there you would find water and only there !!!! Then there was a serious Jabsco bilge pump and with our yearly cleaning action we would take up all the floorboards, splash bucketsfull of water through the bilge everywhere while the pump was running wich would pump this out in seconds. We have been doing that for 6 years and of course there were a lot of bits and pieces floating around, but the pump took no notice of it and pumped it all out. I suppose you read my story about the split of the hose in the shower. Today we went sailing for the first time with all the canvas up. A good wind, nice weather, all together a very nice day. We get back to the lock we have to go through every time before going to our mooring and my wife went down to do something with water, turns the pump on and gets back in the cockpit. Then we motor from the lock to the mooring and notice a sound. I suppose you can quess it, the other hose in de bathroomcubboard has spit and we pumped another 150 lts of water in the boat. After the first hose split I had a serious conversation with the Dutch dealer who propised to send somebody out to fix it and pump the water from between the inner and outer scale. They did not show up. Another call. Maybe tomorrow, they did not show up. They actually never showed up and told me they had a lot of personell off sick and were low on manpower, bla, bla, bla, bla. Would I be so kind to sort it out mysef, which I eventually did because I wanted to use this bloody boat !! Now I am absolutely furious. Have a look here. you think now I will have my beer, then your wife shouts water everywhere !!!!!!! , you go down and have to do this. Before I have stated I was treated o.k by the Dutch dealer but that is changing quickly. A very nice day destroyed eventually through ignorance by Hetterschijt. Regards, WIllem Edited by copain - 28 April 2008 at 08:52
	s/y Copain (Beneteau 281) from march 2008 Hanse 350 # 061 Visit my BLOG op http://www.wsv-haringvliet.nl/blog/maatje/

Peter-Blake Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral of the Fleet Joined: 04 March 2008 Status: Offline Points: 2471	Post Options Post Reply Quote Peter-Blake Report Post Thanks(0) Quote Reply Posted: 28 April 2008 at 10:07
	This is really really bad. And i do not want to be in your situatuion. I hope this will be last thing for you. Only one comment: If this is the 2.nd Hose wich split i really think there must have been a freezing problem as mentioned from somebody before. As you got your Boat at the beginneng of April (and there was no freeze at that time) it must have happened before you got it delivered. Ask your dealer when he got the boat! May be he filled water in and it began to freeze. I think Hetterschijt must react immideatly and change all hoses. I would not trust any hose in this boat anymore. So i think hetterschijt must change them and after that pressure the sytem with air to check it. The thing i feel about also are the hoses itself. If they would use good ones the would not burst after a short freezing. Only metalpipes would do so. May be the hoses are badly made or badly mounted too. Good luck
	Blake 370

Johan Hackman Members Profile Send Private Message Find Members Posts Add to Buddy List Admiral of the Fleet Joined: 24 August 2005 Location: Sweden Status: Offline Points: 4361	Post Options Post Reply Quote Johan Hackman Report Post Thanks(0) Quote Reply Posted: 29 April 2008 at 10:18
	I was surprised when I learnt that water in lockers etc are not lead to a collection point in my boat. I am also a bit skeptic to the "freezing explanation". The boat wasn't delivered with the tanks full, was it? I would think the tap would freeze before the hosed did, too. Johan
	http://www.johanhackman.se

copain Members Profile Send Private Message Find Members Posts Add to Buddy List Captain Joined: 10 August 2007 Location: Netherlands Status: Offline Points: 182	Post Options Post Reply Quote copain Report Post Thanks(0) Quote Reply Posted: 29 April 2008 at 11:08
	Personally I think some worker cutting off the hoses has, slit into the coil of hose because the cut is very sharp, you could only do with a stanley knife. I don't know if the watertank was empty on delivery. I never checked it and why should you ? I know one thing for sure, if the tank would have been full and the boat was frozen, a lot more pipes would have bursted and like you say, also taps would have been defect. Maybe they are just holding out now and we will get more problems later. This afternoon a representative from Hetterschijt will visit to talk about all these failures. Probably not going to be an easy discussion. Regards,Willem
	s/y Copain (Beneteau 281) from march 2008 Hanse 350 # 061 Visit my BLOG op http://www.wsv-haringvliet.nl/blog/maatje/



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