Charm and problems of H 630, The Admiralship

@atanor
This is a public forum, so anything said or implied should be public. I think your post is not in the scope of this forum and I will not contact you privately.

Also I do not agree with some wording in the above post such as :"the many defects common to the series 630" .
During our first two years of use we resolved a lot of minor problems, made improvements and changes to match the boat to our taste. We had reasonable (not outstanding or good, but still ok) help from Hanse and the local agent but most important we love our boat and 100% we never regretted buying it.

Honestly, Hanse were great at the beginning when the Spanish importer had to be threatened will legal action for numerous (some serious) problems with the boat. I have to admit that being the 004 boat, it was normal that problems did appear and Hanse took great care to solve all the serious problems that they boat had BEFORE being handed over. They went out of their way to make sure we were satisfied.

Since then, problems, some serious, have appeared, and we have to take the importer to court since we have never, since the boat was handed over, had any work carried out on the boat by them that was not sealing with silicon whatever they could. We have since contacted Hanse, since the importer would not even visit the boat, even when in a port where their offices where and having been told it was there, because of rudder system failures. Don't worry, only the first 4-5 boats have this system. Newer boats have the updated system. But we keep on loosing the rudder and the boat sails off in any direction it feels like. As you might imagine, this is not a small problem, but rather a serious one. To this day, after having contacted Hanse, and them telling us that they would get back to us, we are still waiting...for nearly 6 months...

So yes, Hanse do a great job. Yes, they make great boats, which is why I still have mine. But I have no idea why they are ignoring trying to solve a serious steering problem which forced us not to cross the Atlantic this winter. By the way, the new system, which all later model Hanse's have, costs less than 5,000 euros. So obviously you can imagine not only my worry, but perplexity at not hearing back from them to solve a problem which has a solution AND is actually installed on all the later models. Makes one wonder...

But like I said, that is my experience. Others, with surely newer boats, probably don't have to worry. I am not against Hanse, but they should solve the problems the earlier boats have since it IS their responsibility, even if it's through their importer.

So don't be upset if your boat is doing great, while others have to avoid enjoying their boat because of safety concerns and then air their opinions based on actual facts. So if Atanor has problems, which they obviously do, why not let them ask around if they others do as well. It's normal that they wonder if they are the only ones with an importer that ignores them.

Enjoy your sailing, hopefully at some point, we will as well :-)

Dear Fellow

I have sent a private message concerning rudder problems in Spanish to you inbox.

Your information will be greatly appreciated.

ZENCAP

Athina Captain wrote: Honestly, Hanse were great at the beginning when the Spanish importer had to be threatened will legal action for numerous (some serious) problems with the boat. I have to admit that being the 004 boat, it was normal that problems did appear and Hanse took great care to solve all the serious problems that they boat had BEFORE being handed over. They went out of their way to make sure we were satisfied.Since then, problems, some serious, have appeared, and we have to take the importer to court since we have never, since the boat was handed over, had any work carried out on the boat by them that was not sealing with silicon whatever they could. We have since contacted Hanse, since the importer would not even visit the boat, even when in a port where their offices where and having been told it was there, because of rudder system failures. Don't worry, only the first 4-5 boats have this system. Newer boats have the updated system. But we keep on loosing the rudder and the boat sails off in any direction it feels like. As you might imagine, this is not a small problem, but rather a serious one. To this day, after having contacted Hanse, and them telling us that they would get back to us, we are still waiting...for nearly 6 months...So yes, Hanse do a great job. Yes, they make great boats, which is why I still have mine. But I have no idea why they are ignoring trying to solve a serious steering problem which forced us not to cross the Atlantic this winter. By the way, the new system, which all later model Hanse's have, costs less than 5,000 euros. So obviously you can imagine not only my worry, but perplexity at not hearing back from them to solve a problem which has a solution AND is actually installed on all the later models. Makes one wonder...But like I said, that is my experience. Others, with surely newer boats, probably don't have to worry. I am not against Hanse, but they should solve the problems the earlier boats have since it IS their responsibility, even if it's through their importer.So don't be upset if your boat is doing great, while others have to avoid enjoying their boat because of safety concerns and then air their opinions based on actual facts. So if Atanor has problems, which they obviously do, why not let them ask around if they others do as well. It's normal that they wonder if they are the only ones with an importer that ignores them.Enjoy your sailing, hopefully at some point, we will as well :-)

Edited by ZENYACHT - 27 March 2010 at 16:29