Loss of port hole

Yeoman, I agree with you. It is the dealer that is legally responsible for any issues a buyer might have with their boat.  

However, if the boat builder makes a mistake like, say, leaking windows, failed rudders, broken bathing platforms, anchor locker drain drilled through the balsa core etc, the dealer will think that the boat builder is to blame, wouldn't you think? So the quality of the dealer is determined by both how quickly the issues are dealt with and to what extent the customer has to be involved with the boat builder. The customer should never have to worry about the discussions between the dealer and the boat builder, but that has sadly not been the case in my country. I think Hanse UK's reputation is well deserved in that respect even if I don't have any first hand experience. 

Now, out of interest I would like to ask you how you would have dealt with the issues with the 342 bathing platform and the anchor locker drain if I had bought my boat from you, i.e. how did you deal with those issues in UK when you sold 342s in 2005 with bathing platforms and the anchor locker drain drilled through the balsa core? If you answer that question I might consider buying my next Hanse from you. 

Johan

Yeoman wrote: ...because at the end of the day it is our responsibility to ensure the customer is happy.

I think you have got the right spirit.

Johan

Marcel, I think he was just dipping his toe in and testing the waters.......